Grupo Mayan Customer Complaints

Grupo Mayan Customer Complaints Addressed


We at Grupo Mayan understand that, as consumers, people have concerns about what their sales experience with a company will be like. According to a few of the complaints we have received, some of our valued customers feel that our sales process is inappropriate. We value and respect both our members and non members. Their concerns are very important to us and we are diligently working to resolve any complaints that they may have.

Some of the complaints stated concerns with our sales presentation process. Though, there are ways that consumers can improve their experiences during these presentations and actually enjoy themselves.

First of all, it is best to be knowledgeable about what to expect when attending these presentations. In some of the complaints we received, the consumer’s experience could have been far different had they first researched, the product or service being offered. One of the most important things a consumer can do during a sales presentation is ask questions. You will find that our sales associates are knowledgeable and willing to answer any of your questions. This is the best way to alleviate any concerns you might have and to gather more information to help you make an informed and responsible decision.

A misconception regarding our sales process is the cause of some of the complaints we have received. Our sales process is no different from that of any other company that is offering similar services and products. It is totally understandable that for consumers with little sales experience, it is easy to misconceive the way a sales process works.

We have found that there are two main questions surrounding the Grupo Mayan sales complaints. The answers to these questions should clear up any concerns that our customers might have.

Q: Does Grupo Mayan make you pay for an expensive suite then give you a lesser one on your vacation?

A:
Never. At Grupo Mayan, you get exactly what you pay for. There is no bait and switch, as has been suggested in a number of complaints. There are a number of different products being offered at the same time; however, the contract is very clear as to what the person is getting. Brochures and floor plans of the purchased unit are also provided.


Q: Does Grupo Mayan trick people into buying something they do not wish to have?

A:
No. We allow people to make their own informed decisions about what we have to offer, and would never take advantage of a valued customer.

At Grupo Mayan, our customers’ satisfaction is our number one priority, and we are all committed to excellence and integrity.